EbSpace by WYSE-B
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Privacy Policy

Last updated: May 28, 2026

1. Introduction

WYSE-B / EJ Support IT ("we", "us", "our") operates EbSpace, a property management platform that includes web applications and mobile applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: name, email address, password (stored as a cryptographic hash), phone number (optional).
  • Tenant information: when you are added as a tenant by a property manager, we receive your contact details and lease information.
  • Payment information: processed exclusively through Stripe. We do not store full credit card numbers on our servers. Stripe retains payment data under their own privacy policy.
  • Communications: messages exchanged between tenants and property managers within the Service.
  • Maintenance requests: descriptions and photos you upload for maintenance tickets.
  • Support requests: information you provide when contacting customer support.

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, time spent in the app.
  • Device information: device type, operating system, browser type, IP address.
  • Mobile device identifiers: when you use our iOS app, we collect a device token used to deliver push notifications.
  • Log data: standard server logs including timestamps and request paths.

2.3 Information From Third Parties

  • Payment processors: Stripe sends us payment status confirmations.

3. iOS App Permissions

Our iOS app may request the following permissions. You can grant or revoke these permissions at any time in your device Settings.

  • Camera: to capture photos of maintenance issues for submission with maintenance requests.
  • Photo Library: to select existing photos for maintenance requests.
  • Push Notifications: to send you alerts about new messages, payment confirmations, maintenance updates, and lease activity.
  • Face ID / Touch ID (biometric authentication): to allow optional biometric login. Biometric data never leaves your device and is managed by iOS.

Denying these permissions will limit certain features but does not prevent you from using the core Service.

4. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service
  • Process rent payments and other financial transactions
  • Send transactional communications (payment receipts, maintenance updates, account notifications)
  • Respond to your support requests
  • Improve and develop new features
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

5. How We Share Your Information

We do not sell your personal information. We share your information only as follows:

  • Service providers: with trusted third parties who help us operate the Service, including Stripe (payment processing), cloud hosting providers, and email delivery services.
  • Property managers and tenants:information shared between tenants and property managers as necessary to provide the Service (e.g., a tenant's maintenance request is visible to their property manager).
  • Legal requirements: when required by law, court order, or to protect our rights, property, or safety.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account closure, we retain certain information as required for legal, accounting, tax, or fraud prevention purposes, typically for up to seven (7) years.

You may request earlier deletion by contacting us at the email below, subject to legal and regulatory retention requirements.

7. Your Rights

7.1 General Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Receive your information in a portable format

To exercise these rights, contact us at support@ejsupportit.com.

7.2 European Users (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

Our legal bases for processing personal information include: (i) performance of a contract, (ii) compliance with legal obligations, (iii) our legitimate interests, and (iv) your consent where applicable.

7.3 California Users (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and share
  • The right to delete personal information
  • The right to opt-out of the sale of personal information (note: we do not sell personal information)
  • The right to non-discrimination for exercising your rights

8. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete that information.

9. Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS / TLS)
  • Encryption of sensitive data at rest
  • Access controls and authentication
  • Regular security reviews

No system is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.

10. International Data Transfers

Our servers are located in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to such transfers. We implement appropriate safeguards for international transfers in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email or through the Service.

Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: